The Aged Care Quality and Safety Commission has today launched a national public information program to help older people, their families and supporters better understand their rights and protections in aged care.
The ‘Choice, dignity, respect – your rights in aged care’ program comes as more people engage with aged care services, with Commission research showing that many older people are still unaware of their right to safe, respectful and high-quality care.
The program highlights the new Statement of Rights that include the right for every older person to:
• feel safe and respected
• make decisions about their own life
• have their culture and identity respected
• stay connected with their community
• raise concerns without fear of reprisal
The Commission’s data shows that thousands of complaints are received each year, with common issues relating to communication, care quality and service delivery.
