Scammers are targeting people who use food delivery platforms, including restaurants, customers and delivery workers.
They may contact you about an order, refund, cancellation, account issue or payment problem. They may ask for a one-time code, login details, your mobile number or bank information. They use these details to take over accounts, change payment settings or redirect money. Scammers may claim they can see your order but demand you provide additional details or payment outside the app in order to process it.
Scammers are also targeting delivery workers by gaining access to their accounts and redirecting the money they’ve earned. Delivery workers may receive messages about orders that have been cancelled for being ‘fraudulent’ or a ‘double order’ and ask for the worker’s details to compensate them.
Who’s at risk:
Restaurants, customers and delivery workers can all be affected.
You may be at higher risk if you share one-time codes, respond to account alerts that do not include clear details, or feel pressured to act quickly.
Warning signs to look out for:
Unexpected calls or messages about an order, refund, cancellation or account problems.
Requests for one-time codes, passwords, login details or bank information.
Unexpected password reset emails, login alerts or changes to your account.
Pressure to act quickly because something is supposedly urgent or fraudulent.
Protect yourself from food delivery account takeover scams
STOP
Don’t rush.
Don’t click links in unexpected messages or share passwords, one-time codes or financial information
CHECK
Contact the restaurant or delivery platform using the official app or website to check if the message or call is real.
PROTECT
If you shared money or personal information with a scammer, act quickly.
Visit Scamwatch to learn what to do if you’ve been scammed.
To report scams or to find out more go to https://www.scamwatch.gov.au/
