Vodafone is urging customers to be aware of critical limitations when making emergency triple-0 calls using its wi-fi calling feature, with a major device deadline fast approaching.
From December 1, several older Apple iPhones will no longer support Vodafone’s wi-fi calling feature, including the ability to make triple-0 calls.
Customers with affected devices are being urged to check their compatibility or update their software before the cut-off date.
The wi-fi calling feature will be disabled for iPhone 6s, 6s Plus, 7, 7 Plus, and the first-generation iPhone SE from December 1 this year.
Newer devices will also need mandatory software updates to keep using the service:
iPhone 11 or newer must run iOS 18.4 or higher.
iPhone 8, 8 Plus, and X must be updated to the latest iOS version.
Customers who need help with updates or device changes can call 1555 for assistance.
Vodafone confirmed that standard calls made over 4G or 5G networks are not affected by the upcoming changes.
Communications Minister Anika Wells has directed the Australian Communications and Media Authority (ACMA) to strengthen transparency around network failures, requiring telcos to maintain a public, real-time outage register.
