There has been a spike in scammers impersonating Qantas in emails and text messages to steal the public’s personal information and money.
They create a sense of urgency to try and get you to act quickly without checking first.
Scammers will use Qantas logos and branding to make the communication look real.
The email or text message will urge you to click a link to either:
claim a refund
claim a gift
redeem points that are about to expire.
If you click this link, you will be directed to a scam website designed to steal any information you enter.
Qantas has been warning of these sorts of scams, which were first identified in August 2025, and encourages customers to be alert, to continued scam activity.
The airline does not contact customers to ask for their PINs, passwords, or one-time passwords in text messages or email.
More information can be found at https://www.qantas.com/au/en/support/contact-us/scam-assistance.html
Warning signs to look out for:
Surprise offers that come from unsolicited emails or messages.
Sender names, email addresses or website addresses that have been changed and look different from the legitimate domain of an organisation.
Limited-time offers creating urgency such as expiring loyalty points or “missing out” on a refund or gift.
Communications that ask for your personal details, password, PIN, credit card or banking information.
Communications that ask you to click a link and enter personal or sensitive login information
To report scams and find more info go to https://www.scamwatch.gov.au/
