Local Government Satisfaction Survey

February 8, 2024 6:33 am in by

Residents may receive calls from an independent market research company over the coming weeks, inviting you to participate in the Local Government Community Satisfaction Survey.

National Field Services conducts the survey on behalf of the State Government and Mildura Rural City Council.

Researchers will call residents and ratepayers aged 18+ years at random on landline or mobile numbers to find out how you think Council has performed over the past 12 months.

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We will then use this information to help inform how we deliver services in the future.

Researchers will never ask for people by name (they don’t have names).

They will always identify as National Field Services and introduce themselves by name.

They will always say how long they expect the survey to take.

Calls will come from a number with the prefix: (03) 9977 …. This may change over time but they will NOT call from a mobile number.

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Calls will be made between 9am and 8.30pm on weekdays, and from 9am to 5pm on weekends.

MRCC employees are ineligible to participate in this survey.

In some cases, researchers may ask to speak to someone in the household of a specific age range and/or gender to ensure a cross-section of residents are surveyed.